Customer Service

We guarantee that we exclusively use products that fulfil the highest quality and safety standards. Through internal quality controls, our experts ensure that all products pass strict quality and counterfeiting checks. Our products naturally correspond to the current legal requirements for product safety.

We undertake to comply with all applicable laws, regulations and provisions – in both our business and our personal activities. These also include, among others, economic sanctions and export and customs laws. Any infringement against these requirements can have serious consequences for us and the company.

We only permit the use of security staff if the company guarantees that their employees are suitably trained and monitored. This ensures that no human rights are violated. Otherwise, the use of security staff, whether privately or publicly, is prohibited.

Wentronic ensures that the human rights and core labour standards are upheld and we abide by the applicable law of the ILO (International Labour Organisation). We respect the right to freedom of association. Child labour, forced labour and exploitation are not tolerated under any circumstances. Women’s rights, ethical recruitment and legal safeguards for children and young people are observed. Laws on occupational health and safety and working hours apply and all employees are paid according to their performance and receive social benefits. We reject discrimination and harassment due to gender, ethnic background, religion or ideology.

We respect the dignity of all people and do not tolerate any discrimination. We also do not tolerate any negative effects on the rights of minorities and indigenous peoples. We respect the ban on illegal evictions and the ban on the illegal taking of land, forests and water for acquisition, development or other use. In particular, we respect and support the right to free, prior and informed consent.

We protect the personal data of our business partners and employees in accordance with national, European and international data protection laws while taking into account interests and data protection risks. Our security standard prevents unauthorised access and we also oblige our business partners to handle this data with care. We share information about Wentronic and its business activities in a legally compliant manner and manage our business records, which are assessed by an auditor, in accordance with GOBD rules (principles for the proper management and storage of books, records and documents in electronic form and for data access).

All legal provisions to protect competition are complied with and agreements with competitors are prohibited, in particular agreements on conditions and prices, as well as a regional division of markets. Improper advantages may neither be granted nor accepted. Restraint should be exercised with regard to gifts and donations in order to avoid conflicts of interest. Private and business interests are strictly separated and the use of business partners for private purposes is to be avoided.

Wentronic requires its business partners to comply with all copyright and intellectual property laws so as not to risk infringing upon the intellectual property of Wentronic or third parties.

We are committed to sustainable and responsible business activities and take into account the effects on the environment and the climate. We are also committed to reducing greenhouse gas emissions and promote energy efficiency and the use of renewable energies. We strive towards decarbonisation and contribute towards protecting the quality of water and air through the conscious handling of resources. We also undertake to carry out responsible chemicals management, which minimises the effects on people and the environment. We are committed to sustainable resource management and strive to reduce waste. We promote the reuse and recycling of materials to reduce the ecological footprint. We respect animal protection standards and are committed to preserving biodiversity. We pay attention to sustainable land use and avoid deforestation. We are committed to preserving soil quality and reducing noise emissions to protect our environment.

We support whistleblowers (informants) and protect them against retaliatory measures. Wentronic has established a reporting procedure – for business partners, suppliers and third parties. Complaints regarding misconduct or infringements against the Code of Conduct can be submitted via e-mail to compliance@wentronic.com. Wentronic will not take or permit any retaliatory measures if the report is made in good faith. If, however, retaliatory measures are suspected, these can also be reported to compliance@wentronic.com.

Wentronic respects the principles of the OECD (Organisation for Economic Co-operation and Development) with regard to serious abuses in relation to mineral extraction and mining activities. We do not directly import any raw materials, ores, intermediate products or derivatives of minerals. To ensure that this practice is also recognised throughout our supply chain, we require our suppliers and their subcontractors to take the measures necessary to abide by the international standards for raw material procurement defined by the OECD.

The declaration of conformity states that a product complies with all relevant European directives and standards and may therefore be sold safely and in compliance with the law within the European Economic Area. It confirms that essential requirements regarding electrical safety, electromagnetic compatibility and other product-related EU regulations are met. As an electronics wholesaler, we ensure that the products we offer fully comply with these European legal requirements. This includes the careful selection of compliant suppliers, the provision or accessibility of the necessary conformity documentation, and compliance with all relevant obligations as a distributor. In this way, we ensure a legally compliant and reliable flow of goods.

As a responsible electronics wholesaler, we continuously monitor all relevant legal developments and adapt our processes on an ongoing basis to new European legal requirements. Through regular updates, internal audit mechanisms and close cooperation with certified partners, we ensure that our products always meet the latest standards. This means our product range remains not only compliant, but also consistently reliable and future-proof.

A Material Safety Data Sheet (MSDS) provides customers with all safety-related information on chemical products, substances and mixtures – clearly presented, reliable and legally compliant. It describes potential hazards, safe handling, storage instructions and emergency measures. Batteries and power banks do not come with an MSDS.

The UN 38.3 certificate is the essential safety certification for the global transport of lithium batteries. It confirms that a battery has passed strict testing conditions – including stress tests such as altitude and temperature simulation, vibration, short-circuit and shock tests.

Should you be missing any documents or have any queries, your Sales Manager or our Customer Service team will be happy to assist you.

Electrical and electronic appliances and batteries must not be disposed of with household waste. Their components must be separated for recycling or disposal, as toxic and hazardous components can cause lasting damage to health and the environment if disposed of improperly. Consumers are obliged to return electrical and electronic equipment and batteries at the end of their service life to the manufacturer, the point of sale or to designated public collection points free of charge.

Where batteries, rechargeable batteries or light bulbs are built into equipment and can be removed by the end user without causing damage, these must be removed before the equipment is disposed of and disposed of separately. Details are governed by the relevant national legislation.

Lamps must not be disposed of with household waste. They contain valuable raw materials as well as substances that are harmful to the environment and health, which may be released if disposed of improperly. Lamps must therefore be collected separately and sent for proper recycling.

Consumers are obliged to return used lamps free of charge to the designated collection points, in shops or at local recycling centres. This ensures that any harmful substances they contain are treated in an environmentally sound manner and that valuable materials are recycled.

Packaging must be disposed of separately according to the type of material. It contains valuable raw materials which can be returned to the recycling cycle through proper collection and recycling.

Consumers are obliged to collect packaging separately after use and dispose of it via the designated collection systems (e.g. wastepaper, glass containers, yellow bags or recycling bins). The specific regulations regarding disposal are governed by local authority guidelines.

Extended Producer Responsibility (EPR)

Wentronic GmbH complies with the legal requirements of the relevant EU directives and regulations on Extended Producer Responsibility in relation to sales in Germany.

For the German market, we undertake the relevant registrations as well as the associated disposal and system participation costs in the following areas:

Registration number with the German EAR registry for electronics disposal: 82898622

Registration number with the German EAR registry for electronics disposal: 36166961

Registration number with the German ZSVR packaging registry (LUCID): DE4535302615620